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0 Replies and 2253 Views
Technical Support Process 2253 0
Started by SuperUser Account
We try to follow standardized and logical steps when dealing with client issues. Here is a typical troubleshooting techniques list that we follow: 1.Never assume anything. 2.Are you listening 3.Learn to ask probing questions politely. 4.Start at the beginning no matter how basic. 5.Have we identified all of the variables. 6.Can we trace the problem (Dem Bones) 7.Can we isolate problem 8.Can we replicate problem 9.Test in an alternative way. 10.Google is your...
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23 Sep 2016 04:01 PM |
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